About


Lisa's Soy Scents

I hand pour natural soy wax candles in the beautiful midwest state of North Dakota. The amazing scents and colors make my candles perfect for your home or as a gift. My years of trial and error have developed a candle i am sure you will enjoy.

Grand Forks, ND

FAQ


  • Where does this store ship from?

    Candles are shipped from Grand Forks, ND, a beautiful midwest state.

  • Do you use parafin in your candles?

    No, the wax i use is an all natural soy wax. I have experimented with several types of soy waxes and the one i use is, in my opinion, the best.

  • Why is there a frost look to the wax?

    Natural soy wax has a tendancy to "frost". Most people do not mind this as it indicates a natural soy wax candle with no parafin added.

    I melt and pour my wax at very specific temperatures. I also cure them in a very specific temperature controlled room. All of this creates a soy candle with very minimal (if any) frosting to the look of the candle.

  • Are your candles 100% natural?

    I cannot market my candles as 100% natural as i add color dye and fragrance oils to them. My customers prefer the beautiful colors of the candles, however, if you prefer no dye used, indicate that when ordering. Your candle will be a natural creamy color.

  • What type of wick do you use?

    My candles are wicked with a natural cotton wick.

  • What is this store's return and exchange policy?

    No exchanges are available. Returns are accepted for damaged or incorrect products. Please contact me, my goal is to leave all customers happy.

  • Do you accept orders placed outside of the US?

    We sure do!

  • How long will it take to receive my order?

    Each candle is hand poured as you order, unless listed in the "Ready to Ship" category. Candles will be poured and shipped within 5 business days from your order. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.